FAQs

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7 04. 2017

What is the password for my Ricoh Theta?

Your password for your individual Ricoh Theta is located on the bottom of your Ricoh camera. You will see a couple letters and then a set of numbers.  The password is the NUMBERS, exclude the letters.

7 04. 2017

Should all the lights be turned on when shooting my tour?

Yes. Lighting is vital for image quality. We suggest turning on all the lights in all rooms/areas of the property before beginning to capture the tour.   You’ll also want to turn off all fans or other rapidly moving objects.

7 04. 2017

What is a Hotspot?

A hotspot are the logos/buttons that appear on the tour where a visitor clicks to enter a new room. The hotspots are used to guide and flow the user through the tour at their own leisure.

7 04. 2017

What link is used if I want to share the tour on my MLS?

Please check your MLS/Board rules. In many cases, you will need an unbranded version of your virtual tour. This is located under “Publish Tour” by clicking “Links” button and you will see the option for the Unbranded Link.

7 04. 2017

How do I set or edit hot spots on the portal?

This is done on the customer portal under “Edit Tour”, “Set Hotspots” tab.  Under this tab, all of the photos you captured will appear individually for you to set or edit how the hotspots appear.  As long as you captured a photo of the

7 04. 2017

How do I download the images from my tour?

This is done on the customer portal under “Publish Tour” tab.  Click the “Download” button and select “Images”. This will download all the images of this tour into a .zip folder to your harddrive for you to access. Keep in mind, these will be